Promise |
June 2024 Progress update |
Website - Website available for customers to use 99% of the time. |
Achieved - 99.9%.
|
Website - Online services available for customers to use 99% of the time. |
Achieved - 99.5%.
|
Emails to council@byron.nsw.gov.au - 100% acknowledged immediately. |
Achieved.
|
Average time to determine development applications delegated to staff - 70 days. |
Not Achieved - average 88 days*. |
Average time to determine modification applications delegated to staff - 50 days. |
Not Achieved - average 53 days*. |
Construction certificate applications - 80% processed in less than 28 working days. |
Not Achieved - 78%*. |
Complying development certificate applications - 80% processed in less than 20 working days. |
Achieved - 80%. |
'Report It' services - 100% of customers using 'Report It' receive acknowledgement with a reference number. |
Achieved. |
Household waste, green waste and recycling bin requests for service resolved within 2 business days. |
Achieved - average 1.4 business days in response to 962 requests. |
*This is a reflection of the volume of applications.